​Self-advocates told us:

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• Self-advocates often meet people who don't know how to communicate respectfully. 

• People with intellectual disabilities may use different communication methods other than written communication or speech. 

• Organisations usually communicate through email, websites or social media. People with intellectual disabilities often miss these types of communication. This may be because they do not have support to access email, websites and social media themselves or because the emails, web pages and social media posts are difficult to read and understand. 

• When people with intellectual disabilities do receive communications from organisations, they may need more time to respond. Organisations do not always allow enough time.