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People with intellectual disabilities are often left out because organisations do not communicate using easy-to-understand language.

Many people have never met a person with an intellectual disability. They may not understand how to communicate respectfully or accessibly. 


Organisations may only communicate in places that are not accessible to people with intellectual disabilities, for example on their websites or through newsletters. 

Accessible communication is good for organisations because more people will understand your work and can get involved. 

Self-advocates told us:

  • Self-advocates  often meet people who don't know how to communicate with them in a respectful way. 

  • People with intellectual disabilities may use different ways of communicating other than written communication or communicating through speech. 

  • Organisations usually communicate through email, websites or through social media, people with intellectual disabilities often miss these types of communications. This may be because they do not have support to access email, websites and social media themselves or because the emails, web pages and social media posts are difficult to read and understand. 

  • When people with intellectual disabilities do receive communications from organisations they may need more time to respond. Organisations do not always allow enough time. 

Types of communication:

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Alternative types of communication 

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Social Media


Respectful Communication

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